OU Libraries
OU Libraries

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Services

Assistance is available for walk-up requests.
We regret that we cannot provide tech help over the phone at this time.

Software

Microsoft Office (Win/Mac)

  • Word
  • Excel
  • PowerPoint
  • Access

Adobe CS6

  • Flash Browser Plugin
  • Photoshop
  • Illustrator

Google Apps

  • Google Docs, Sheets, Slides
  • Drive
  • Sites setup

Apple Apps

  • Pages, Numbers, Keynote
  • Preview (pdf merging, deleting)
  • iMovie, Final Cut Pro

Hardware

  • Driver updates
  • Wireless connection troubleshooting
  • User profile/docs backup/restore
  • Recover files from failed hard drive
  • BIOS diagnosis
  • General hardware issue consulting

Operating System (OS)

  • Virus/Malware diagnosis/removal
  • Safe mode analysis
  • File recovery
  • Installation (must have license for software)
  • Virtual Machine setup
  • Restoring/customizing settings
  • General OS troubleshooting

Printing/Copying/Scanning

  • wēpa printing
  • wēpa app install and troubleshooting
  • Help with copiers and copy scanners
  • Assistance with microforms scanning (ScanPro 3000)

Network, ID and Account

  • Network account setup
  • Mobile email setup
  • OU campus network registration of mobile devices

Assistive Software

  • Dragon Naturally Speaking
  • Kurzweil 3000 (text to speech software)
  • JAWS (screen-reading software)
  • ZoomText (screen-enlarging software)

Created by Name / Updated on July 6, 2016 by Name

OU Libraries | 100 Library Drive, Rochester, Michigan 48309-4479 | (248) 370-2471
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