The
most common problems accessing the library proxy server is
caused by people incorrectly entering their username and
password. Keep in mind:
- The username must be entered as it appears in your official university records, as reflected in the SAIL system. If SAIL lists a student as Johnathan Smith, he must enter Smith_Johnathan, not Smith_John (etc).
- You must make sure to separate your last and first names with an underscore _ character (located between the 0 and +/= keys on your keyboard, press the dash/underscore key while holding down the shift key): Smith_Jonathan is correct, while Smith Jonathan and Smith-Jonathan will not work.
- Use only the last 5 digits of your grizzly ID. If your grizzly ID is g00123456 then enter only 23456, not g00123456 or 00123456 (etc.)
Finally, you must currently be registered for classes to access the proxy server (or be a current faculty of staff member). If you are not currently registered for any classes (if you are taking a semester off, or are only auditing classes or completing an incomplete) you will not be able to use the proxy server. If you have been barred from registering because of fines/fees/holds of some sort, you will need to address these problems before you will be able to access the proxy server. You can check your current enrollment status by using the SAIL system. If you are unable to access the SAIL system, please contact the Office of the Registrar.
If you are currently completing an incomplete course, or are working on Oakland University related research but aren't enrolled this semester, your faculty advisor may be able to arrange for you to have temporary access; please have your faculty advisor contact Louann Stewart, Manager of Access Services at 248-370-2496 or lstewart@oakland.edu.
Oakland University, Kresge Library
2200 N Squirrel Rd., Rochester, MI 48309
(248) 370 - 4426