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You may occasionally be prompted to log in to the Naxos Music Library (see image). This can occur whether you are on or off campus, even if you have already logged in through the library proxy server (Kresge Library Database Access). In all confirmed cases, this has been caused by our university exceeding the maximum number of simultaneous users. Under our current Naxos subscription, only 8 people may be using Naxos at the same time. If all eight users (or "seats") are already in use, then you will receive this log in message. If that occurs, try logging back in again later. If the problem persists, you may need to delete your cookies and try to connect again (information on how to delete your internet browser's cookies).
Naxos Music Library has also determined that similar issues are often caused by related cookie preferences and settings. Here is a list of instructions they gave for changing cookie/privacy settings in Internet Explorer that have resolved some connection issues in the past. Be warned that these are global changes to your privacy settings, and should only be undertaken if you understand and accept the implicit privacy implications of setting your web browser to be more lenient with regards to cookies (more about cookies):
Oakland University is subscribed with 8 simultaneous user spaces. Anyone attempting to connect after all spaces are occupied should arrive at a white screen with a message that says, "The maximum number of users authorized by your institution has been reached. Please try again later."
If there are some users who do not see this message, it may just be because their cookie handling settings are incompatible with Naxos Music Library. Below are instructions that you can give to users who need to update their cookie handling settings (these instructions are for Internet Explorer).
While you are online, Go to your Internet "TOOLS" tab at the top of the page.
Under the TOOLS tab, there is a tab that reads, "INTERNET OPTIONS". Click on this. Then, find the tab that reads, "PRIVACY" and click on it. Then, click on the "ADVANCED" tab. Here, you will select to "Override automatic cookie handling". You will also need to select to "Always allow cookies".
